Here are a few common errors you may encounter when running the strongDM client, and how to resolve them.
No datasources available
When: Viewing GUI or running
sdm status, no datasources are available.
Where: Client GUI or CLI
What it means: You are currently not assigned access to any datasources.
What you can do: Contact your strongDM administrator to ensure you have been assigned to a role.
Client state is reconnecting
When: Opening GUI client window, you see an orange cloud icon labeled
Where: Client GUI
What it means: Your client is unable to reach the strongDM gateways for your organization.
What you can do: Contact your strongDM administrator to troubleshoot your network connectivity to your gateways.
Database client connection errors
When: Attempting to connect to a database results in connection failure
Where: Your usual database client
What it means: The strongDM connection to this datasource is not active.
What you can do:
- Ensure that the datasource is connected (green lightning bolt in the GUI,
connectedat the CLI).
- Ensure that the client is in
onlinestate in the GUI.
- Verify the database connection parameters in your client.
If you run into other errors, please contact your strongDM administrator or reach out directly to email@example.com.