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StrongDM Service Tiers

We offer three different options; select what's right for you based on the needs of your organization.

Bronze (included) Gold Platinum
Support
Support Portal
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Email
9AM-8PM EST Mon-Fri
24/7, 365 Days
24/7, 365 Days
Video
9AM-8PM EST Mon-Fri
9AM-8PM EST Mon-Fri
24/7, 365 Days
First Response SLA
2 business days
1 business day
1 hour
Quarterly Support
Ticket Review
X
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Education
StrongDM University
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Instructor-led Training
X
1x/year
4x/year
Customer Success
Monthly Office Hours
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Assigned Customer Success Manager
X
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Assigned Technical Account Manager
X
X
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Deployment Plan
X
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Custom
Quarterly Business
Review
X
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Custom
StrongDM People-first Infrastructure Access Wizard

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