Identity and access management (IAM) and privileged access management (PAM) are critical security tools for modern organizations. However, they can sometimes bar users from accessing critical systems and services, potentially impacting production, customer experience, and cybersecurity. In urgent cases, a method of bypassing normal security controls to regain access—called “break glass”—is needed. In this post, we’ll walk you through the break-glass process—what it is, why it’s important, and
