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Basic (included) Standard Premium
Subscription spend 
(Total contract Value)
<$25K
< $150K
> $150K
Package Cost
Contact Sales
Contact Sales
Contact Sales
Support

Coverage

Mon - Fri 
Business Hours
24 * 7
24 * 7
First Response Time for P1
< 4 hrs
 < 1 hr
< 30 min
Education
Monthly Webinars 
✅
✅
✅
Weekly Office Hours 
N/A
✅
✅
Advanced Training
N/A
N/A
✅
Success
Customer Success Manager (CSM)
N/A
Digital CSM
Assigned Enterprise CSM
CSA (Customer Solution Architect)
N/A
Access to SA via Office hours
Access to Solutions Architect 

StrongDM Help Center

Get the most out of StrongDM with our comprehensive Help Center. Explore detailed guides, step-by-step tutorials, product documentation, and troubleshooting tips for setup, access management, auditing, and more. Whether you're an admin, engineer, or compliance professional, find the answers you need to manage secure infrastructure access efficiently. Stay updated with release notes and connect with our support team for expert assistance.

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Premium Customer Success Plan Details

Your P1 support cases jump to the front of the line with a target response time of 30 minutes or less.

Training is customized to meet the needs of your organization. Both administrator and end-user training modules are available.

Your CSM understands your unique security and compliance requirements, helping tailor best practices to your needs.

Our CSMs are certified on the StrongDM product and have deep knowledge about best practices and deployment models. Proactive engagement ensures you identify and solve challenges before they become roadblocks.

Stay ahead with quarterly reviews, health checks, and roadmap insights to optimize your Zero Trust journey.

Your CSM connects you with technical resources, product specialists, and best practices to drive success.

Detailed reporting and analytics help ensure StrongDM is fully embedded into your workflows.

StrongDM People-first Infrastructure Access Wizard

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