<img src="https://ws.zoominfo.com/pixel/6169bf9791429100154fc0a2" width="1" height="1" style="display: none;">
Curious about how StrongDM works? 🤔 Learn more here!
Search
Close icon
Search bar icon

StrongDM Support Tiers

We offer three different support options; select what's right for you based on the needs of your organization.

Contact Support

Parameters Bronze (included) Gold Platinum
SLA
Severity 1
Business Critical: < 4 hours
Business Critical: < 2 hours (24*7)
Business Critical: < 30 mins (24*7)
Severity 2
Degraded Service: < 8 hours
Degraded Service: < 6 hours
Degraded Service: < 2 hours 
Severity 3 & 4
General Issue: < 24 hours
General Issue: < 24 hours
General Issue: < 12 hours
Support Hours
Mon - Fri 7 AM - 9 PM EST
Severity 1 - 24*7
Severity 1 - 24*7

StrongDM Service Hours

StrongDM has support team members online in the AMER region from 8:00 AM to 9:00 PM ET ( 1:00 PM to 02:00 AM GMT) Monday through Friday.
  • Monday through Friday 9:00 PM to 08:00 AM ET (02:00 AM to 1:00 PM GMT).  
  • And Weekends from Friday 9:00 PM ET (2:00 AM GMT) to Monday 8:00 AM ET (1:00 PM GMT) 

When a ticket is submitted after hours we page our on-call engineer based on the Severity of the issue. 

  • Severity 1 (Gold and Platinum) issues will page our after hours support.
  • Severity 2,  Severity 3, Severity 4 level issues will be addressed as soon as possible after office hours start.
Tickets will be addressed during Office Hours. 
StrongDM People-first Infrastructure Access Wizard

See StrongDM in Action

Trusted by:

Seismic logo
sofi-logo
Moengage logo
SentinelOne logo
Dashlane logo
Matic logo